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Me three !!!
Todd Z
Todd Z
Buyer Beware update
- Thread starter Shawn Smith
- Start date
Help Support Ford SportTrac Forum:
WXMotorSports DecalsPartsAccs
Well-Known Member
I'm confused...customer and buyer agreed to half refund then customer complains?
Wayne Foy
Active Member
Chops,
Internet arguements(aka pissing matches) are the equivalent of speaking to baby, the louder you yell, they get louder too. Nothing gets solved, an someone ends up all wet.
I tried to be the bigger man and not come on here and flame or aggravate the situation.
I did what I thought was right under the circumstances, taking half the blame.
I had USPS trace the package through to the border substation, and not one of their hubs reported damage or issue with the package. Which is why I will state again, that this happened after it crossed the border, and the damage claim should be placed with Canada post. If it was a package here in the US, I would be MORE than willing to call USPS myself and try to assist the man with claiming his reimnbursement. I have attempted to contact Canada post, and I keep being told that the receiver of the package needs to file for the claim.
As of today, there is still no claim on record for that damaged package.
Internet arguements(aka pissing matches) are the equivalent of speaking to baby, the louder you yell, they get louder too. Nothing gets solved, an someone ends up all wet.
I tried to be the bigger man and not come on here and flame or aggravate the situation.
I did what I thought was right under the circumstances, taking half the blame.
I had USPS trace the package through to the border substation, and not one of their hubs reported damage or issue with the package. Which is why I will state again, that this happened after it crossed the border, and the damage claim should be placed with Canada post. If it was a package here in the US, I would be MORE than willing to call USPS myself and try to assist the man with claiming his reimnbursement. I have attempted to contact Canada post, and I keep being told that the receiver of the package needs to file for the claim.
As of today, there is still no claim on record for that damaged package.
Wayne Foy
Active Member
Rob,
Check you email.
Check you email.
Chris Kulbaba
Well-Known Member
Well this is great news. I didnt know the whole story, but seems WFoy did do ABOVE and BEYOND what ANY other seller would do.
I beleives this shows WFoy is an honest person, which is hard to come by these days!
I beleives this shows WFoy is an honest person, which is hard to come by these days!
Shawn Smith
Member
Ok,
Glad to see you respond Wayne, we had sent a few e-mails off line and in the end result you did not respond any further I had no other option but to post here.
Lets start by saying that your in a business to provide a service and products, never once did you offer insurance on said product and by your own admission you send hundreds of items worth a lot more than these, do you offer insurance on them or leave it up to the customer?
You also said that bubble wrap was used, well there wasn’t any when I received the package it was only wrapped in news paper, the box was a two piece box taped together with a cardboard middle piece, and did you pack this personally?
After opening the package it was then I discovered both broken items, like I said before that I appreciated the refund of $45 and glued the piece back on the window deflector (Ventshade#93429) but when I tried to put it on I had the fitment issue. So with a sunroof deflector completely broken up and this issue I requested a full refund and never heard back from you until now on this forum.
My question is: why did you wait so long to respond and have this problem open for all to respond and see? Your reputation was put into question and now you have put mine up for question as well. What this has taught me is a lot of people will voice their opinion good or bad and that the aggravation you put me through was not worth the $45.No matter how it looks to others it could have been resolved between you and me if only you had treated this as a business deal rather than a personal one.
Wishing you better PR in all your future sales.
Shawn
Glad to see you respond Wayne, we had sent a few e-mails off line and in the end result you did not respond any further I had no other option but to post here.
Lets start by saying that your in a business to provide a service and products, never once did you offer insurance on said product and by your own admission you send hundreds of items worth a lot more than these, do you offer insurance on them or leave it up to the customer?
You also said that bubble wrap was used, well there wasn’t any when I received the package it was only wrapped in news paper, the box was a two piece box taped together with a cardboard middle piece, and did you pack this personally?
After opening the package it was then I discovered both broken items, like I said before that I appreciated the refund of $45 and glued the piece back on the window deflector (Ventshade#93429) but when I tried to put it on I had the fitment issue. So with a sunroof deflector completely broken up and this issue I requested a full refund and never heard back from you until now on this forum.
My question is: why did you wait so long to respond and have this problem open for all to respond and see? Your reputation was put into question and now you have put mine up for question as well. What this has taught me is a lot of people will voice their opinion good or bad and that the aggravation you put me through was not worth the $45.No matter how it looks to others it could have been resolved between you and me if only you had treated this as a business deal rather than a personal one.
Wishing you better PR in all your future sales.
Shawn
EddieS'04
In Memoriam 1950-2022
Wfoy has had a good rep ever since I have been a member here..I wont let this private issue turn me away..when I get ready for the xcal or anything he has..he will have my bussiness..I believe he will take care of me, cause there have been praises for his help when someone has had a problem...just go back and read past theads..they are all good reports...
Shawn Smith
Member
Oh and by the way thanks for the bigger man quote, you dont want a flame or aggravate but put this in, as well as the baby analagy,dont worry I wear diapers so no pissing match here.
Shawn
Shawn
Michael Cacioppo
Well-Known Member
If a business loses a product in shipping, the business will deduct it as a loss. Wayne's transaction was person to person so the money he loses is out of his pocket.
Let's review.
1. The buyer did not want insurance.
2. Wayne presumably packaged the product securely with protective air bags.
3. The Canandian Border Police inspected the package and repackaged it less securely than required.
4. The product was receeived damaged.
5. The rear deflector does fit a trac.
If these statements are true, then I think WFOY is very generous to split the dollar loss with the buyer. The damage incurred was outside of WFOY's control and caused by a third party. That's my take on it.
Let's review.
1. The buyer did not want insurance.
2. Wayne presumably packaged the product securely with protective air bags.
3. The Canandian Border Police inspected the package and repackaged it less securely than required.
4. The product was receeived damaged.
5. The rear deflector does fit a trac.
If these statements are true, then I think WFOY is very generous to split the dollar loss with the buyer. The damage incurred was outside of WFOY's control and caused by a third party. That's my take on it.
- Joined
- Sep 21, 2003
- Messages
- 22,366
- Reaction score
- 752
- Location
- Long Island, NY
- What engine do you have?
- V8 engine
- What year is your Sport Trac?
- 2010
- What Generation is your Sport Trac?
- 2n Gen Owner
I will take a Philly cheese steak, extra cheese !!!!!
Todd Z
Thomas Rogers
Well-Known Member
Let's review what was originally posted by Shawn, point by point with some moderation:
Actually, to set the record straight, you had a bad experience with Wayne.
Okay, which is it, you are dealing with a company or a person? Furthermore, why did you advise him you would bring it to the attention of this board? That's a threat, no? A threat to tarnish his company image because you didn't like the way your personal transaction turned out.
Did you make payment to Wayne or his company? Serious question! To whom did you make out the payment.
Okay. Insurance covers damage to items broken in transit. First thing I would have thought of is to seek restitution from the carrier or file an insurance claim.
Note that you didn't explain the rationale on the part of the seller to refund this amount and what the refund as meant to cover.
Are you saying there was a time when you "thought" the refund was fair? Asked another way, did you agree to the refund and THEN find that the parts didn't fit?
Again, did you THEN request a full refund after already accepting the $45 refund? If so, then the seller needn't reply as you already accepted refund terms.
I find this meaningless as third parties in the form of carriers and customs were in the middle of this transaction.
Actually, I don't really think this is the case.
TJR
Actually, to set the record straight, you had a bad experience with Wayne.
Okay, which is it, you are dealing with a company or a person? Furthermore, why did you advise him you would bring it to the attention of this board? That's a threat, no? A threat to tarnish his company image because you didn't like the way your personal transaction turned out.
Did you make payment to Wayne or his company? Serious question! To whom did you make out the payment.
Okay. Insurance covers damage to items broken in transit. First thing I would have thought of is to seek restitution from the carrier or file an insurance claim.
Note that you didn't explain the rationale on the part of the seller to refund this amount and what the refund as meant to cover.
Are you saying there was a time when you "thought" the refund was fair? Asked another way, did you agree to the refund and THEN find that the parts didn't fit?
Again, did you THEN request a full refund after already accepting the $45 refund? If so, then the seller needn't reply as you already accepted refund terms.
I find this meaningless as third parties in the form of carriers and customs were in the middle of this transaction.
Actually, I don't really think this is the case.
TJR
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Shawn Smith
Member
This should be the last of this for me,
1-When and where did I ever say that I did not want Insurance!
2-Like you said "assumed" it was packed properly
3-Canadian border guards repacked improperly again another assumption
4-Thats correct!
5-And thanks for the info that it does fit a Trac! Now all of this would never have been brought up
if this had been relayed along time ago. Never said I was the best installer, Ill try again.
What would have been generous was a little more communication!
Shawn
1-When and where did I ever say that I did not want Insurance!
2-Like you said "assumed" it was packed properly
3-Canadian border guards repacked improperly again another assumption
4-Thats correct!
5-And thanks for the info that it does fit a Trac! Now all of this would never have been brought up
if this had been relayed along time ago. Never said I was the best installer, Ill try again.
What would have been generous was a little more communication!
Shawn
Sed Thompson
Active Member
I don't think you can fault someone when you don't get insurance. The few bucks you saved by not getting insurance costs both you and Wayne alot of headaches. I'm with WFOY on this one. By paying half the money back he's done more than most people or companies would have. Lesson here, buy insurance!
Thomas Rogers
Well-Known Member
One last thing before you go, Shawn: Did you or did you NOT agree to the $45 refund?
TJR
TJR
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- What engine do you have?
- V8 engine
- What year is your Sport Trac?
- 2010
- What Generation is your Sport Trac?
- 2n Gen Owner
Tom, By him accepting and not refusing the refund is his acceptance weather he verbally agreed or not...
Todd Z
Todd Z
Last edited by a moderator:
Thomas Rogers
Well-Known Member
Todd, I just wanted to hear it from Shawn.
I suspect Shawn and Wayne came to terms on the $45 refund; Shawn accepted it and THEN found the parts didn't fit; THEN simply wanted all his money back. At that point, if I were Wayne, I might consider the whole thing done and that the buyer was trying to take advantage of me and my goodwill.
I suspect Shawn and Wayne came to terms on the $45 refund; Shawn accepted it and THEN found the parts didn't fit; THEN simply wanted all his money back. At that point, if I were Wayne, I might consider the whole thing done and that the buyer was trying to take advantage of me and my goodwill.
Last edited by a moderator:
Another group hug.
Josh Langel
Well-Known Member
Yeah.. uh... and Bubba... where are you? I can't seem to find you anywhere!!!:blink:
Josh Langel
Well-Known Member
I think I saw him over in the Events forum!!
