a run 02, I hope you got it fixed!
And Dave I agree,
I do not know why dealerships can not compose and maintain a list of customer with phone numbers to contact them, when the safety parts run out and come back in. I guess that's too simple to think about and creates too much paper work ( even though, a simple word documents would work) I would think SAFETY would be FIRST before anything. With recalls, Ford Motor Company would not have sent warning /recall letters saying to get in to fix it if it was not an issue.
I further believe that when it's a RECALL ...Let the dealerships FIX IT. So that it is documented with Ford. If it fails for any reason, Having the Ford Trained Techs do the fix ...take you out of the equation should the part or fix fail.
In other words, Ford would not be able to blaim it on OWNER INSTALL ERROR.
That's just a CYA tip when it comes to recalls
Dave, fill out a Blue Oval survey when you get in to have it fixed. voice the concern of them not contacting you or refusing to repair it. (they should have at least put some sort of temporary fix in place for safety measure and they could have called around to other dealerships to see if they had the part)
There are Dealerships, all over the country, all they have to do is resarch just a tiny bit to get numbers of dealerships further away in their own state and maybe some neighboring states and CALL to ask if they had one! (heck they could have had the receptionist do some of the calling)
Too bad folks can't buy from Ford Direct and have to rely on Ford Dealerships. (the middle man)
Just a few extra small steps from Dave's dealership would have kept him Safe, happy and probably keep him as a repeat customer. I do not know why most dealership folks don't think ahead.........
:angry: