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Rant - Dealer Service Diagnostic Fees
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<blockquote data-quote="scott degroot" data-source="post: 873910" data-attributes="member: 66039"><p>TJR</p><p></p><p></p><p></p><p>Didn't mean to compare my story to yours..was just recounting the days happenings.</p><p></p><p></p><p></p><p>Had another one a few days back, cust came in with a 2002 Denali wanting a price on catalytic converters. He had done a bunch of reading on forums, as much of us do, and was positive that the converters were his problem. Finally talked him into paying for a diag charge as long as the problem wasn't the converters. i drove the truck, pulled it in and immediately hooked up a fuel pressure gauge. He was confused that I didn't even plug a scanner in or do a back pressure test on the exhaust. After showing him that his fuel pressure was off 20 psi low he just sat in amazement and couldn't believe that he was wrong after doing more than a month of research on internet forums..saved him a ton of money and now I have a customer that will never question me again. Had we just replaced his converters and the problem remained he would have never of came back but would have bad things to say about us I'm sure. Nothing against you guys here but it has been my experience that the customer is wrong when it comes to diagnosing their vehicles ALOT more than they are right.</p></blockquote><p></p>
[QUOTE="scott degroot, post: 873910, member: 66039"] TJR Didn't mean to compare my story to yours..was just recounting the days happenings. Had another one a few days back, cust came in with a 2002 Denali wanting a price on catalytic converters. He had done a bunch of reading on forums, as much of us do, and was positive that the converters were his problem. Finally talked him into paying for a diag charge as long as the problem wasn't the converters. i drove the truck, pulled it in and immediately hooked up a fuel pressure gauge. He was confused that I didn't even plug a scanner in or do a back pressure test on the exhaust. After showing him that his fuel pressure was off 20 psi low he just sat in amazement and couldn't believe that he was wrong after doing more than a month of research on internet forums..saved him a ton of money and now I have a customer that will never question me again. Had we just replaced his converters and the problem remained he would have never of came back but would have bad things to say about us I'm sure. Nothing against you guys here but it has been my experience that the customer is wrong when it comes to diagnosing their vehicles ALOT more than they are right. [/QUOTE]
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Rant - Dealer Service Diagnostic Fees
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