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Off Topic Discussion
Rant - Dealer Service Diagnostic Fees
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<blockquote data-quote="scott degroot" data-source="post: 873903" data-attributes="member: 66039"><p>You know it's funny this topic is going on...just today I had a customer in the shop with a turn signal problem on a Malibu. The customer insisted up and down that the turn signal switch was the problem and was very adamant about not paying for 1/2 hour labor to have it looked at. Normally I wouldn't have touched it but I was feeling confrontational. I replaced the switch for the customer and he was a bit peeved when it didn't fix his problem and swore up and down that I must have done something...just to shut him up I put in a new flasher adn wouldn't you know the problem was solved...did I charge him for the flasher...dam right I did. Had he paid the 1/2 hour of labor I would have fixed it and not charged him one cent more, instead he ended up paying about $200 more than he had to.</p></blockquote><p></p>
[QUOTE="scott degroot, post: 873903, member: 66039"] You know it's funny this topic is going on...just today I had a customer in the shop with a turn signal problem on a Malibu. The customer insisted up and down that the turn signal switch was the problem and was very adamant about not paying for 1/2 hour labor to have it looked at. Normally I wouldn't have touched it but I was feeling confrontational. I replaced the switch for the customer and he was a bit peeved when it didn't fix his problem and swore up and down that I must have done something...just to shut him up I put in a new flasher adn wouldn't you know the problem was solved...did I charge him for the flasher...dam right I did. Had he paid the 1/2 hour of labor I would have fixed it and not charged him one cent more, instead he ended up paying about $200 more than he had to. [/QUOTE]
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Off Topic Discussion
Rant - Dealer Service Diagnostic Fees
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